Shipping policy

Free tracked shipping

We offer free tracked shipping on every order.

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with your tracking number once your order has shipped. Tracking may take 24–72 hours to show its first update.

Delivery times

Delivery times depend on your location and are estimates, not guarantees. Remote areas, islands and peak holiday periods may take longer. If you need your order by a specific date, please contact us before ordering.

Multiple items

Orders with more than one item may ship in separate parcels and arrive on different days.

Customs and import duties

Customers outside the EU and UK may be charged local import duties or taxes, which are not included in the purchase price and are the responsibility of the customer.

Tracking your order

You can follow your parcel on our Track Your Order page.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or your parcel has not arrived, email us at support_hollyavolia@gmail.com and we will investigate and arrange a replacement or refund where appropriate.

Incorrect address

Please check your shipping address carefully. Contact us as soon as possible if you need to change it; we cannot change an address once the order has shipped.